By Mike Ashworth | September 1, 2009
Recently a lot of nonsense has been posted on the net about how to get your money refunded for Beachdown Fesitval, which recently had to cancel at the last moment. The most recent was from Resident Music in Kensington Gardens, Brighton, whose email sought to pass the buck completely.
As a consumer these are your rights, laid down in law.
When you can or can’t get a refund on tickets
You’re entitled to a full refund of the ticket plus, usually, any additional booking fee or service charges, if the event you have booked for is cancelled, rescheduled or altered – a change of location, for example. If an event is rescheduled to another date, your tickets should be valid. If you can’t make the rescheduled date, then you’re entitled to a full refund.
The ticket seller is responsible for giving you your refund on tickets to a cancelled event. This is one of the most important things to remember, the shop, online ticket outlet etc. who you purchased is liable to refund you as your contract is with them, and not Beachdown directly. Of course, if you bought your tickets direct from Beachdown for cash then that is another matter.
Ticket sellers that don’t refund extra fees
Check the ticket seller’s terms and conditions before buying your tickets, as while you’ll get the face value of your ticket back you may be out of pocket on the extra fees charged by your ticket seller.
Some ticket sellers or agents refund booking fees but not the postage fee, as they argue that the transaction has taken place. Ticketmaster refunds its postage charges if the tickets have not been delivered when an event is cancelled.
If you purchased your tickets using a credit card
Section 75 of the consumer credit act may help. You may need to remind your Credit Card provider of their obligations.
There’s a secret phrase that turns any credit card into a financial self-defence superhero. “Section 75” laws means your plastic must protect anything you buy over £100 for free, so if there’s a problem or the company goes bust you can still get your money back.
You can read all about this by following this link http://bit.ly/9h3Pf